PTZ Security Camera & DVR Questions
 The following customer had questions about implemting a PTZ (Pan, Tilt, Zoom) camera in on of our surveillance systems.
Support Transcript:
Customer: on a dvr system, can we mix and match different types of cameras such as a ptz cameras and varifocal cameras
Customer Support: Hi Alan. Yes you you can mix and match PTZ and
varifocal cameras in a system. We can create a custom system for you
with any cameras on the website.
Customer: can i get a quote for a dvr system with 3 varifocal cameras and a ptz camera?
Customer Support: of course. With a stand alone DVR or Geovision PC based?
Customer: is there a way to hook up a single monitor to both a computer and the stand alone dvr?
Customer Support: yes, you can use an A/B switch box. So if you have
the switch set to A the computer will be displayed and B will display
the DVR.
Customer Support: we have A/B switches. I can include one with VGA cables in the quote.
Customer: ok what kind of hard drives does the dvr use?
Customer Support: it comes standard with a 250 GB SATA drive. so do
you want the quote to be with one indoor PTZ and 3 varifocal box
cameras like this one? http://www.cctvcamerapros.com/Day-Night-CCTV-Camera-p/pro-17dn60.htm
or did you have other cameras in mind?
Customer: just those plus 2 50ft cable and 2 150ft cable and 4 mounting brackets.
Customer Support: OK. What is your email address? I will send you a quote?
Customer: xxxxxxx@yahoo.com
Customer: can i get the same quote but with only 4 varifocal cameras
Customer Support: yes.. for the PTZ camera, we have the indoor PTZ
available in standard and day night capable. which should I quote you
on? the day / night model is $100 more -- it has a sony ex-view sensor
which is better and can see in lower light?
Customer: which one do you recommend?
Customer Support: if the area is always very well lit, the std one is fine. if it is low light sometimes, better to upgrade.
Customer: i want one that can zoom in very close to view the currency from 9 feet high. the lighting is well lit.
Customer Support: OK I just emailed you a quote.
Customer: how easy is to mount the dome camera?
Customer Support: what type of ceiling?
Customer: i was thinking of mounting it from the wall
Customer Support: if you want to mount it to a wall. I should change it to this one, because it comes with a wall mount: http://www.cctvcamerapros.com/Outdoor-PTZ-Security-Camera-p/ptz-w470a.htm
Customer Support: it can be used indoors or outdoors.
Customer: ok
Customer Support: it is cheaper that adding the wall mount to that camera
Customer Support: let me update the quote.
Customer Support: updated and sent.
Customer: does that ptz camera come with a controller?
Customer Support: no, you can control it with the DVR though.
Customer: ok
Customer Support: do you want me to add the joystick?
Customer: so the joystick will just be plugged into the stand alone dvr system?
Customer Support: no. the joystick will be connected to the PTZ camera
with 2 wires. You can use cat-3, cat-5, or any type of paired wire.
Customer: so the camera has an Ethernet port on the back?
Customer Support: no RS-485 cable. it takes 2 raw wires. you can use a pair out of a cat-5. no ethernet end.
Customer: do i need any special connectors?
Customer Support: no. raw wires plug into both camera and joystick (or DVR).
Customer: so does the dome camera use the same cabling as the varifocal cameras?
Customer Support: setup instructions here: http://www.cctvcamerapros.com/DVR-PTZ-Camera-Controls-s/149.htm
Customer Support: for the video yes, but for the controls, an additional pair of wire needs to be run.
Customer: ok
Customer Support: should I add the joystick?
Customer: sure and the A/B box.
Customer Support: ok. updated and sent
Customer: thanks. can i also get the exact same quote but with just 4 verifocal cameras?
Customer Support: sure sent
Customer: what is the warranty on the system?
Customer Support: one year warranty.
Customer: after the one year warranty how much would it cost to repair or replace the cameras or system?
Customer Support: it depends on what goes wrong. if there was a
lightning strike ad the DVR motherboard was damaged, it is about $200.
Customer Support: the PTZ camera is a 2 year warranty
Customer: what about returns and RMA
Customer Support: RMA & returns Policy can be found here: http://www.cctvcamerapros.com/Returns-Warranty-Policy-s/47.htm
Customer: do i need a power supply box with these units? or do they just use a a/c adapter?
Customer Support: we recommend using the power supply that comes with the PTZ camera.
Customer Support: for the other cameras, you can either use an
individual transformer or I can add a power supply box to the quote.
Customer: what about the verifocal cameras? does the quote contain the a/c adapter for the cameras?
Customer Support: the cameras include them. if you want a power box, I can upgrade you for $49.99
Customer: is it necessary to have a power box?
Customer Support: you can use either the power box or the individual
power supplies. with a 4 camera system the individual power supplies
are common. then you plug into a surge protector.
Customer: we were thinking of plugging a/c adapters into a APC unit. which keyboard does the ptz camera use?
Customer Support: This one: PTZ camera keyboard controller.
Customer: thank you, you have been very helpful.
Customer Support: your welcome. Let us know what you decide and if you have any other questions.
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