Westell Modem Port Forwading
 Westell router / modem DVR viewer and port forwarding is the topic for the following support email transcript. The following customer was inquiring as to how to setup Internet remote viewing for his surveillance cameras using our JP series surveillance DVRs.
Support Transcript
Customer:
I have a Westell modem /router (DSL) it has a static IP address. I am
able to use the remote viewer when I'm connected to the Westell
modem/router locally or wireless in the building but I am not sure what
to do to get the remote viewer to work over the internet from remote
locations. I checked the surveillance viewer setup link you sent and I don't see how to do this.
Please let me know if I need to supply you with more information and
thanks for the help.
Technical Support:
The instructions provided cover exact steps using the routers that we have documented, which are LinkSys and D-Link. The same instructions can be used for other routers, but some steps may be slightly different because each router's user interface is different and some manufacturers use different terminology for things like port forwarding. We are trying to document port forwarding and other setup for more routers, but I am sure you can understand that there is no way for us to have instructions for the hundreds that exist in the market.
In order to access your security cameras from home using the DVR viewer
software, your router must support port forwarding. So, first step is to
find out if your Westell modem supports this capability. You can find this out by:
- Calling your Internet
service provider that supplied you with that modem / router
- Referring to the router manual
- Researching online by searching
for "westell <model #> port forwarding" or "westell <model
#> manual" on Google. Replace <model #> with the actual model number of
your router when you do your Google search.
Another excellent resource to research port forwarding setup instructions for any router is the router / port forwarding section of the portforward.com website. Ther have hundreds of routers listed on that page with setup instructions.
If your Westell router DOES support port forwarding, you need to setup
port 50000 to forward to your DVR in order for the DVR viewer to work remotely. You can follow these instructions.
They will be the same conceptually for any router, but routers user
interface and some terminology will likely be different.
Remote Viewer Port Forwarding Setup
If your Westell router DOES NOT support port forwarding, find out how
to enable bridge mode on the modem. Bridge mode turns the router functionality of the Westell device off and basically makes it only work as a
modem. You will need to purchase a router that does support port
forwarding. This will cost about $40 - $70 depending on the brand and model you choose. We recommend the D-Link DIR-615 or the D-Link DI-624
because we are very familiar with the setup of those routers and have
setup instructions online to follow.
Click here for a port forwarding diagram of what the setup will look like if you need to put a D-Link or other router with port forwarding capability behind your Westell model. There is also a more detailed explanation of port forwarding on that page.
I hope this help to explain further. Please let us know if you need further assistance.
Sincerely.
-CCTV Camera Pros Technical Support
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